Webhelp is a leading global provider of business process outsourcing (BPO) services, headquartered in France. The company offers a wide range of services, including customer experience management, technical support, sales, and back-office operations, to clients across various industries. With a workforce of over 60,000 employees in more than 35 countries, Webhelp is committed to delivering exceptional customer service and helping its clients achieve their business goals.
In recent years, Webhelp has also been focusing on sustainability and decarbonisation, recognizing the importance of reducing its environmental impact and contributing to the fight against climate change. The company has set ambitious targets to reduce its carbon emissions, increase its use of renewable energy, and promote sustainable practices across its operations.
One of the key initiatives that Webhelp has undertaken to reduce its carbon footprint is the implementation of a corporate energy strategy. This strategy involves a range of measures to improve energy efficiency, reduce energy consumption, and increase the use of renewable energy sources. For example, Webhelp has invested in energy-efficient lighting, heating, and cooling systems in its offices, as well as in renewable energy technologies such as solar panels and wind turbines.
Another important aspect of Webhelp's corporate energy strategy is the use of corporate power purchase agreements (PPAs) to source renewable energy for its operations. PPAs are long-term contracts between companies and renewable energy providers, which enable companies to purchase renewable energy at a fixed price over a period of several years. By entering into PPAs, Webhelp is able to secure a reliable and cost-effective source of renewable energy, while also supporting the growth of the renewable energy sector.
Webhelp has also been working to promote sustainable practices across its supply chain, by encouraging its suppliers to adopt environmentally friendly practices and reduce their carbon emissions. The company has developed a supplier code of conduct, which sets out its expectations for suppliers in relation to sustainability, and has established a program to assess and monitor the environmental performance of its suppliers.
In addition to these initiatives, Webhelp is also committed to promoting sustainable practices among its employees and customers. The company has implemented a range of measures to encourage its employees to adopt sustainable behaviors, such as reducing paper use, recycling, and using public transport or cycling to work. Webhelp also works with its clients to develop sustainable solutions that reduce their environmental impact, such as implementing paperless billing or reducing the use of single-use plastics.
Overall, Webhelp's commitment to sustainability and decarbonisation is a testament to its leadership and vision in the BPO sector. By investing in renewable energy, promoting sustainable practices, and working with its suppliers and clients to reduce their environmental impact, Webhelp is demonstrating that it is possible to achieve both business success and environmental sustainability. As the company continues to grow and expand its operations, it will undoubtedly play an important role in shaping the future of the BPO sector and contributing to the global effort to combat climate change.